FAQ
常见问题
答: 我们产品的保质期是1年。
A：The product’s warranty is one year.
答：目前在中国，还没有相应的资质要求，但施工方需要高空清洁许可证，不同国家需要咨询当地主管部门。
A：Currently, no certification needed in my country，but need high-rising cleaning license, you may enquiry to local authority.
答：真空吸附原理
A: Suction.
答：可能不同国家需要购买不同的电源接口转换器。
A: Power converter.
答：钢丝绳的保护能力达到200公斤；双模吸附，类似飞机的双发动机保护机制；多种传感器能即使感知机器运行状况，一旦发生可疑状况即可随时停止工作。
A: (1)The safety rope can withstand a tensile force of 200kg; (2) Dual module adsorption on the glass surface, assuming one fails and the other can be safely adsorbed; (3) There are multiple sensors installed, assuming that crawling stops immediately after a collision.
答：我们的机器人是由电源直接供电，电源线与水管及钢丝保护绳三合一管线糅合在一起。
A：(1) The robot is powered by a three-in-one cable (Combine the power line, water pipe and the steel-wire-rope together). (2) NO BATTERY.
答：我们提供了UPS电源选项，可由用户决定是否需要。
A： UPS is an option; it can be pre-equipped in advance when client order.
答：每次作业完毕之后擦拭干净即可，切忌用水冲洗；刮板需要及时更换。
A：(1) DO NOT WASH WITH WATER. Handle with care; (2) If the wiper strip is worn, should be replaced in time; (3) We provide supporting accessories
答：我们提供丰富的配件供选购，例如刮板、负压点击、履带、滚刷等。
A: rubber wiping strips; flexible negative pressure adsorption chamber; tracks etc.
答：我们提供中、英文的操作手册以及中、英文的视频指导，用户可以安排自己的员工到我们公司培训；用户操作体验友好、易上手。
A：(1) We provide operational menu via Video and book in English Version, if possible, you may send your worker to our company for two days’ training; (2) And, the remote controller’s interactive interface will be in English version too.
答：可以的，机器人不能清洁的地方需要人工清洁补充。机器人有多种操作模式：不限制（强制模式）、全自动、手动、自动、急停、沿边清洁、自动越障。
A: Yes, robot can work with spiderman. And robot have 6 modes: unlimited, manual, auto,E-stop,Edgewise and auto-crossing.
答：完全可以。
A： Yes, we are willing to do that if the request can be technically realized.
答：在气温10-45摄氏度的天气下工作。不可以在更高气温、下雨天或大风天气（三级风力以上）作业。
A： (1) DO NOT operating robot under adverse weather conditions; (2) Operation temperature: from 10 to 45 centigrade; (3) under 3 grade wind; (4) NOT on rainy days.
答：随时提供远程的视频电话咨询。
A：Video Conference will be always available.
答：软件会以软件包形式远程升级（免费）；硬件是模块化设计的，可以根据需要寄给用户升级（付费）。
A：Yes!
(1) Software can be upgraded by software package (No charge);
(2) The hardware is modular designed, can be partly upgraded independently by shipping to your country (charge).
答：暂时还没有，后续有计划。
A：So far, Not yet. But will, we have the plan for this function.
答：没有现场支持，但可以提供电话和视频支持。
A：(1) No on-site support; (2) Telephonic support; (3) video conference.
答：本公司暂时不提供机器人租赁，但可以具体讨论。
A：So far, we have no planing for rental basis’s business model in our country.
